Terms & conditions
Terms & Conditions
Check-in is available between 16:00 (4 p.m.) and 23:00. Check-out is before 11:00 (11 a.m.).
Breakfast is always included in the price of the accommodation.
All prices include VAT. Prices also include city-tax (gistináttagjald) if being collected by Icelandic Government.
Bookings with a standard cancellation policy can be cancelled with at least 7 days notice with an email to [email protected]. All reservations made less than 7 days before arrival are non-cancellable.
If the cancellation is not made within the stated notice period or in the case of a no-show, the total amount will be charged to the credit card. Payment for the full amount of accommodation will be charged 2-4 days prior to arrival.
For group reservations, a different cancellation policy may apply and be stated in the group reservation confirmation. Please contact Hotel Flatey for further details.
These general terms and conditions apply to all services delivered by the hotel. This contract, hereafter referred to as the booking, comes into effect on request from the customer through this booking system.
The hotel is obligated to perform the services ordered by the customer and agreed to by the hotel. The customer is obligated to pay the hotel the agreed prices for these and other services enlisted.
The hotel promises that personal information about its customers provided by the customers in relation to the booking is provided in full confidence. Personal information about the buyer will not be submitted to a third party under any circumstances.
The hotel may send out communication through a property management system using personal information, such as residency, age, to prepare an appropriate email. This information is never given to a third party, and you can always ask for your personal information to be deleted.
This booking shall be governed and interpreted in accordance with the law of Iceland. All disputes must be litigated in the district court of Reykjavk.
Children and extra beds
Extra person in room 0–6 years old: Free of charge.
Extra person in room 7 years old and older: 9.600 ISK per person per night, breakfast included.
The maximum capacity of extra beds/baby cots depends on the room type.
Extra beds and baby cots are available upon request and need to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and must be paid separately at the hotel.
Pet Policy
Pets are not allowed on Flatey Island.
Accepted Credit Cards
American Express, Visa, Euro/MasterCard, Diners Club, and Maestro.
Force Majeure
Hotel Flatey cannot be held liable for delays or cancellations that are caused by events that are beyond its reasonable control, including, but not limited to, strikes, restrictions on supplies, acts of civil or military authority, acts of terrorism, insurrections, peace or army action, civil commotion, demonstrations, natural disasters, etc.
